Resume

 

SUMMARY

Hi, I’m Jon! Over the past decade, I’ve served as a brand developer, content marketer, technical writer, and knowledge management specialist. I’m seeking a role that would allow me to leverage my creative storytelling skills to build compelling, multichannel user experiences that articulate value, expand outreach, and most importantly, show how humor and heart are the best ways to connect with large, diverse audiences.


EXPERIENCE 

Copywriter & Communication Strategist
Ubiquiti
October 2020 – May 2024

  • Created the company's first manual of style, which provided organizational standards for brand positioning, customer profiling, direct response messaging, and formatting for support and UX copy.

  • Wrote and revised copy for in-app messaging, social videos, webstore pages, packaging artwork, newsletters, press releases, internal/crisis communications, email campaigns, and blog posts.

  • Served as the primary contact for multiple product teams around the world, providing UX localization and refinement services to enhance the clarity and accessibility of the UniFi and UISP application suites.

Technical Writer
PeopleScout
November 2019 – April 2020

  • Built an interactive, multimedia training library for the company's recruiting software, Affinix, that included user manuals for multiple CRM tiers, tutorial videos, and a chatbot assistant.

  • Organized custom Affinix webinars for prospective adoptees, migrating clients, and respective CX teams to demonstrate how the platform could address unique business needs.


Content Producer
Spectrum Communications & Consulting
July 2016 – April 2019

  • Wrote and revised copy for client websites, blog posts, social ads, drip campaigns, brochures, infographics, marketing video scripts, and other brand-building collateral.


Policy & Procedure Writer
Ceannate Corp
January 2015 — June 2016

  • Built an operational procedure archive for the U.S. Dept. of Education's top loan collection agency.

  • Interviewed multiple SMEs to regularly update these documents and ensure they passed federal audits critical to renewing the company's loan servicing contract.



SKILLS

B2B/C Marketing I Brand Development/Alignment I Community Relations I Content Strategy I Copywriting/Editing
Cross-Team Collaboration I Direct Response I Email Marketing I Internal Communications I Knowledge Management Localization I Persona Profiling I Policy & Procedure Writing I Project Management I SaaS Marketing I SEO Writing
SME Interviewing I Style Guide Curation I Technical Documentation I User Manual Writing I UX Design & Writing Video Scripting and Production


EDUCATION

BFA, Dramatic Writing — New York University